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Feature of the week: ecratum HelpDesk

by Laura Heisch on 16/11/2015

As you know, we offer our users numerous support possibilities while using ecratum. One of these support possibilities is our ecratum HelpDesk.

If you manage suppliers on ecratum the following link will lead you to our helpdesk: http://buyers.ecratum.com (ecratum Buyer HelpDesk): here buying companies obtain assistance for user-related questions or problems.

If you use ecratum as a supplier, the following link will lead you to our helpdesk: http://suppliers.ecratum.com (ecratum Supplier HelpDesk): here suppliers obtain assistance for user-related questions or problems.

Please enter your question into the search field and the HelpDesk will automatically come up with solution ideas.

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Topics: support, for supplier manager, for customer service, feature of the week

Convert ecratum csv file to MS Excel

by Reema Singhal on 09/07/2015

As you know, you can export your documents from ecratum as a csv file. You can easily open the exported lists with any known spreadsheet program.

When using MS Excel, there are certain settings you need to make sure are displayed correctly in the overview. Since this is a special feature in the settings of MS Excel, below are some useful tips on how best to proceed.

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Topics: about ecratum, support, for supplier manager