Handling customer complaints via email or other manual tools can cause an immense decrease in customer trust, satisfaction, and especially the quality of the end product itself. Here are a few reasons to adopt a SaaS quality management system in order to ensure a high quality approach to complaint management.
Time management can be quite tricky in a quality management environment, and surely any tricks can help cut down on your overtime. Here are a few different tips for cracking down on inefficiencies within your work day:
Managing CAPA (Corrective Action and Preventive Action) can be tricky, but nonetheless it’s an important part of the quality assurance process. Here are five ways to ease the CAPA management process to prevent and correct supplier issues:
Evaluating your suppliers is beneficial for both your company and the business partners. Effective supplier reviews let you clearly define your needs so that your business partnerships can thrive in a transparent and efficient environment. Here are the 3 reasons for conducting an effective supplier evaluation process:
1. Communication of clear expectations
By clearly defining what is it that you actually need from your suppliers, it will create a layer of transparency and trust. These values are important to foster because if your suppliers know exactly what to expect when doing business with your company, they can deliver at much higher quality. Through effective communication and clear direction to the business partners, they are also more likely to be responsive when it comes to future product and process innovation which fosters efficiency and progress.
There are several benefits to implementation of a web-based SRM tool, all of which ultimately help make daily processes within your team more efficient.
Topics: manufacturing documentation, Document Management, risk management, for supplier manager, Supplier Relationship Management Software, SRM Software, Web-Based Document Management, SRM Benefits, Benefits of Supplier Relationship Management
Topics: supplier documentation, product documentation, Document Management, supplier relationship management, manufacturing documentation, Certifications, Manufacturing Certifications, Manufacturing Audit
Companies always try to create the best product for their customers, in order to keep them satisfied and regulars of your brand. Nevertheless, complaints will always be a part of any product selling, possibly damaging your customer base. But a complaint is actually gold for your business! As expressed by Bill Gates, founder of Microsoft, “Your most unhappy customers are your greatest source of learning.” Use that complaint and turn it into an opportunity to improve your product.
To help you manage your complaints and keep up your customer satisfaction, ISO developed the ISO 10002, a quality management process specially tailored for complaints handling. We will today learn more about the ISO 10002 and how to implement it in your company.