ecratum News

Request a Demo >>

Feature of the week: ecratum HelpDesk

Posted by Laura Heisch on 16/11/2015

Infos for all ecratum users

As you know, we offer our users numerous support possibilities while using ecratum. One of these support possibilities is our ecratum HelpDesk.

If you manage suppliers on ecratum the following link will lead you to our helpdesk: http://buyers.ecratum.com (ecratum Buyer HelpDesk): here buying companies obtain assistance for user-related questions or problems.

If you use ecratum as a supplier, the following link will lead you to our helpdesk: http://suppliers.ecratum.com (ecratum Supplier HelpDesk): here suppliers obtain assistance for user-related questions or problems.

Please enter your question into the search field and the HelpDesk will automatically come up with solution ideas.

ecratum helpdesk for clients and suppliers

  • In Solutions you will find general information about topics such as registration, login etc. as well as frequently asked questions and specific issues for supplier/ buying companies.
  • When you are using the key word search and you don't find the answer you are looking for you can browse the respective topics.
  • In Forums you will find an overview about all feature requests we have received. Maybe the one you are looking for is already there?

Additionally you can also use our support chat within the support working hours (on weekdays between 9 am and 6 pm CET). Our support team will be glad to help.

 Love your supplier!

Team ecratum

Tags: support, for supplier manager, for customer service, feature of the week