ecratum News

Companies always try to create the best product for their customers, in order to keep them satisfied and regulars of your brand. Nevertheless, complaints will always be a part of any product selling, possibly damaging your customer base. But a complaint is actually gold for your business! As expressed by Bill Gates, founder of Microsoft, “Your most unhappy customers are your greatest source of learning.” Use that complaint and turn it into an opportunity to improve your product.

To help you manage your complaints and keep up your customer satisfaction, ISO developed the ISO 10002,  a quality management process specially tailored for complaints handling. We will today learn more about the ISO 10002 and how to implement it in your company.

Hygiene and safety are key aspects of the food industry. While most of the focus is made on the food production, it is important not to forget packaging safety in order to avoid any hazard and contamination. An easy way to be sure of your packaging safety is to get them from a certified manufacturer. Several options exist such as the BRC/IoP or the FEFCO GMP for the cardboard packagings.

We will today learn more about one of the most popular packaging certification: the DIN EN 15593 certification.

Sustainability, from the latin “sustinere” meaning “to hold up”, is traditionally made of three pillars: environmental sustainability, social sustainability and economic sustainability. To achieve “sustainable development”, as defined by the Brundtland commission in 1987 - the “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”, the environmental sustainability must become a primary focus. The food industry is no exception, and must also do its best to limit its impact on nature to become more sustainable.

Today, we will review five sustainability certificates which can help you make your products more sustainable.

Energy has a double cost: a financial cost and an environmental cost. While the energy production is increasingly coming from sustainable sources such as solar or wind installations, another important aspect of energy management is the optimization and the reduction of energy waste.

Implementing an Energy Management System helps companies to reduce their energy bill and to make a gesture for the planet. One of the most popular standard to achieve this is the ISO 50001 certification.

We will today learn more about Energy Management and how the ISO 50001 can help you achieve your energy policy.

Food safety is a daily concern for consumers but also for every stakeholder of the food industry. For animal products, feed safety is equally important especially in the light of different food scandals in the past years. To minimize health risks due to feed safety, the EU has implemented several regulations ruling a large part of the feed activities. To support companies with their feed quality and safety system, the FAMI-QS developed a certification specifically aiming the specialty feed ingredients and mixtures present in animal feed.

Today, we will learn more about the FAMI-QS certification and how to implement it in your manufacture.

Limited resources, climate change, social responsibility: those are topics regularly brought up by newspapers, media but also companies stakeholders and employees. While more and more organizations act on their environmental impact and implement eco-management plans, some don’t know where to start or in the contrary would like to go further on this track. The Eco-Management and Audit Scheme (EMAS) is an instrument developed by the EU to help organizations deal with this topic.

We will today learn more about the EMAS and how to improve your environmental footprint.

With the environment and the future of the planet at the heart of headlines and the news, sustainable products are being more and more appreciated and looked for by consumers. With the growing sea pollution going over the world, sustainable fishery is getting increasingly important for the planet and for the consumers. While the MSC is tailored for the wildlife fishery, sustainable fish farms can get another certification for their products: the ASC Certificate.

Today we will learn more about this certificate and how to get it for your fish farm.

From the latin “Food codex”, the Codex Alimentarius is a set of rules and standards regulating the food industry worldwide. The Codex Alimentarius Commission at the origin of this codex was founded in 1963 by the Food & Agriculture Organization (FAO) of the United Nations and the World Health Organization. The commission is currently organized by 187 countries and the European Union.

We will today learn more about the Codex Alimentarius and how it influences your business.

Standards and certifications are important for every company, helping them make their processes more efficient and their products safer. One of the most important certification organizations is the International Organization for Standardization.

Founded in 1946 in London, the International Organization for Standardization is an independent and non-governmental international organization. The original goal of the organization was to “facilitate the international coordination and unification of industrial standards”. With more than 162 country members of the organization, the ISO organization has developed over more than 21.580 International Standards the past 70 years. From quality certifications to environmental standards, the ISO helps standardize products and services in the world.

We will today see which ISO certifications are important for the food industry and which ones you actually need for your company.