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Why handle Customer Complaints with a SaaS System?

by Anna Dunn on 08/11/2018

Handling customer complaints via email or other manual tools can cause an immense decrease in customer trust, satisfaction, and especially the quality of the end product itself. Here are a few reasons to adopt a SaaS quality management system in order to ensure a high quality approach to complaint management.


Topics: complaints tickets, CSM, customer complaints, customer service management