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ISO 10002 - What you need to know

by Bertrand Duteil on 30/08/2018

Companies always try to create the best product for their customers, in order to keep them satisfied and regulars of your brand. Nevertheless, complaints will always be a part of any product selling, possibly damaging your customer base. But a complaint is actually gold for your business! As expressed by Bill Gates, founder of Microsoft, “Your most unhappy customers are your greatest source of learning.” Use that complaint and turn it into an opportunity to improve your product.

To help you manage your complaints and keep up your customer satisfaction, ISO developed the ISO 10002,  a quality management process specially tailored for complaints handling. We will today learn more about the ISO 10002 and how to implement it in your company.


Topics: Certifications, tips, ISO standard

Energy Management and ISO 50001 - What you need to know

by Bertrand Duteil on 29/06/2017

Energy has a double cost: a financial cost and an environmental cost. While the energy production is increasingly coming from sustainable sources such as solar or wind installations, another important aspect of energy management is the optimization and the reduction of energy waste.

Implementing an Energy Management System helps companies to reduce their energy bill and to make a gesture for the planet. One of the most popular standard to achieve this is the ISO 50001 certification.

We will today learn more about Energy Management and how the ISO 50001 can help you achieve your energy policy.


Topics: Tipps, Certifications, ISO standard

Top 5 ISO Certifications - Which one do I need?

by Bertrand Duteil on 20/04/2017

Standards and certifications are important for every company, helping them make their processes more efficient and their products safer. One of the most important certification organizations is the International Organization for Standardization.

Founded in 1946 in London, the International Organization for Standardization is an independent and non-governmental international organization. The original goal of the organization was to “facilitate the international coordination and unification of industrial standards”. With more than 162 country members of the organization, the ISO organization has developed over more than 21.580 International Standards the past 70 years. From quality certifications to environmental standards, the ISO helps standardize products and services in the world.

We will today see which ISO certifications are important for the food industry and which ones you actually need for your company.


Topics: Certifications, ISO standard

Guidance on social responsibility and ISO 26000 - What you need to know

by Bertrand Duteil on 06/04/2017

Over the past years, customers have been paying more and more attention to what they are buying and have been expecting more than a simple product and service quality. They are now more than ever expecting from smaller and larger companies to have a responsible behavior with the environment when it comes to the carbon footprint for example, but also good working conditions for their employees and health safety for their customers.

To answer to this public concern, the International Organization for Standardization (ISO) has developed the ISO 26000 - Guidance on social responsibility.
We will today learn more about this standard and how to apply it in your organisation.


Topics: Certifications, tips, ISO standard

Environmental management & ISO 14001 : What you need to know

by Bertrand Duteil on 09/03/2017

Environmental management is an important topic for companies of all sizes across industries. Along with legal regulations to reduce pollution, a consequent environmental policy within a company can help reduce energy costs and lead to a sustainable production.

The only internationally recognized standard for environmental management is the ISO 14001 Standard. They contain guidelines for an environmental management system to reach the company environmental performance goals. The standard is made for companies of all sizes and applicable across all industries. The primary goal of the ISO Standard is the promotion of environment protection and the reduction of environmental pollution.


Topics: Certifications, tips, ISO standard

ISO 17025 for testing and calibration laboratories: What you need to know

by Bertrand Duteil on 02/03/2017

After discussing over the past month food safety and quality management through posts about international standards and ISO standards, we will today present the ISO 17025.

This standard sets skill requirements for testing and calibration laboratories. The compliance to this ISO norm increases data quality and the efficiency of testing laboratories. The certification also serves as basis for the establishment and the compliance to other quality systems such as the GMP or the ISO 9001.


Topics: Certifications, tips, ISO standard